Terms of Service

1. What Radr is

Radr is a subscription web application for freelancers and small studios. It searches public information about local businesses (from Google Maps Platform, Companies House and the businesses' own public websites), scores how strong their online presence looks, suggests service packages from your price list, and drafts outreach messages that you choose whether to send. Radr is a research and drafting tool. It does not send messages, does not guarantee replies, and does not guarantee work.

2. Who can use it

• You must be at least 18 and using Radr for your trade, business or profession. Radr is a business tool, not a consumer service.
• You are responsible for your account and for keeping your password private. Tell us immediately if you think it has been compromised.
• One account per person. Agency plans include the number of seats shown at purchase; each seat is one named person.

3. Plans, payment and renewals

• Plans and prices are shown on the pricing page and at checkout (Pro US$15 per month · Agency US$159 per month — billed in US dollars worldwide; your bank converts). Prices exclude any applicable VAT or sales tax unless stated.
• Subscriptions are monthly and renew automatically until cancelled. Payments are processed by Stripe; we never see or store your card number.
• There is no free trial. Access starts when your first payment succeeds.
• You can cancel at any time from Settings → Manage billing. Outside the money-back window (below), cancelling stops future renewals and you keep access until the end of the period you have paid for.
• If a payment fails, Stripe retries for a few days and we keep your access during that time. If it still fails, access is paused until payment is made.
• We may change prices with at least 30 days' notice by email. Changes apply from your next renewal after the notice period.

4. 3-day money-back guarantee

If you cancel within 3 days of your first payment, we refund that payment in full, automatically, to the card you paid with (Stripe usually returns it within 5–10 business days) and your access ends immediately. This applies once per customer. After 3 days, payments are non-refundable except where the law requires otherwise. Because Radr is a business tool that begins immediately on payment, and because you receive this guarantee instead, you agree that any statutory cooling-off period is waived to the extent the law allows.

5. Fair use and plan limits

Every search, deep scan and AI draft costs us real money in third-party fees. Each plan therefore has monthly limits (shown on the pricing page and in the app) and per-minute limits designed to be invisible to a person using the app normally. Automated use, scripts, scraping, sharing an account, or otherwise working around the limits is a breach of these terms and we may suspend the account.

6. Third-party data and what you may do with it

• Business listings, ratings, review counts, photos and opening hours come from Google Maps Platform. By using Radr you also agree to the Google Maps Platform Terms of Service and acknowledge Google's Privacy Policy. You may use this data inside Radr to find and contact businesses. You may not bulk-export, scrape, cache, resell or build a database from it, or use it in any way Google's terms forbid.
• UK company data comes from Companies House and is provided under the Open Government Licence.
• Map tiles are from OpenFreeMap / OpenStreetMap contributors.
• Radr Scores, benchmarks, "value of fixing this" estimates and suggested prices are estimates produced by rules and assumptions. They are indicative only, may be wrong, and are not advice. Check before you rely on them.

7. Outreach is your responsibility

Radr drafts messages; you decide whether, how and to whom to send them, from your own email, phone or social accounts. You are solely responsible for complying with the marketing and privacy laws that apply to you and to the businesses you contact — for example UK GDPR and PECR (in the UK, sole traders and partnerships are treated like individuals for unsolicited email and SMS), CAN-SPAM and TCPA (in the US), and any "do not contact" requests you receive. Do not use Radr to harass, spam or deceive anyone.

8. Acceptable use

You agree not to: break the law; upload malicious code; probe, scan or test the vulnerability of the service; access data that is not yours; interfere with other users; misrepresent who you are; or use Radr to build a competing product. We may suspend or terminate accounts that breach these terms, with a refund of any unused prepaid period only where the breach was minor and unintentional.

9. Your content and our service

• You own what you put into Radr (your price list, notes, pitches you edit, images you link). You give us permission to store and process it to run the service for you.
• We own Radr — the software, design, scoring model, templates and brand. You get a personal, non-transferable licence to use it while you are subscribed.
• AI-drafted text is generated for you and you may use it freely. Review it before sending; it can contain mistakes.

10. Availability and changes

We aim for Radr to be available all the time, but we do not guarantee it. Third-party services (Google, Stripe, our hosting and AI providers) may have outages we cannot control. We may add, change or remove features. If we remove something material to your plan we will tell you and you may cancel.

11. Disclaimers and liability

• Radr is provided "as is". We do not promise that it is error-free, that data is accurate or complete, or that using it will produce enquiries, meetings or revenue.
• To the fullest extent the law allows, our total liability to you for anything arising out of these terms or your use of Radr is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect or consequential loss, lost profits, lost business or lost data.
• Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law.
• You will compensate us for claims from third parties arising from your misuse of Radr or your outreach.

12. Ending things

You can close your account at any time from Settings. We may terminate or suspend for breach, non-payment, legal risk, or if we stop offering Radr (with notice and a pro-rata refund of any prepaid period). On termination your right to use Radr ends and we delete your data as described in the Privacy Policy.

13. Disputes

• Talk to us first. Before starting any formal proceedings, you agree to email edits@tobiasgravesmorris.com describing the issue and to give us 30 days to resolve it informally. Most problems are fixed in days.
• Individual basis. To the fullest extent permitted by law, any dispute is brought in your individual capacity and not as a plaintiff or class member in any purported class, collective or representative proceeding.
• US customers — arbitration. If you are based in the United States, any dispute that is not resolved informally will be settled by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted remotely or in a location convenient to you, rather than in court — except that either party may bring an individual claim in small-claims court, and either party may seek injunctive relief for misuse of the service or intellectual property. You may opt out of this arbitration clause by emailing us within 30 days of first accepting these terms.
• Everyone else. The courts of England and Wales have exclusive jurisdiction, without affecting any mandatory consumer or business rights you have where you live.
• Time limit. Any claim must be brought within one year of the event giving rise to it, where the law allows.

14. Copyright complaints

If you believe content available through Radr infringes your copyright, email edits@tobiasgravesmorris.com with the work, the location of the alleged infringement, your contact details and a statement of good-faith belief and accuracy (a DMCA-style notice). We will act promptly, including removing content and, for repeat infringers, closing accounts.

15. Data processing for business customers

For personal data you store in your workspace (notes, contact details of businesses), we act as your processor and you as controller. These terms plus our Privacy Policy form the data processing terms; we process only on your instructions (i.e. to run the service), keep it confidential, secure it as described in the Privacy Policy, use only the sub-processors listed there, and delete it when you delete it or close your account. A signed Data Processing Addendum is available on request.

16. Accessibility

We aim for WCAG 2.1 AA and publish an Accessibility Statement. If you cannot use part of Radr with assistive technology, tell us and we will provide the information or function another way.

17. General

• These terms are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction, without affecting any mandatory rights you have where you live.
• If any part is unenforceable the rest still applies. Our not enforcing something is not a waiver.
• We may update these terms; material changes will be announced in the app or by email at least 14 days before they take effect. Continuing to use Radr after that means you accept them.
• Contact: edits@tobiasgravesmorris.com.